# FAQs

At UP, we make investing simple and stress-free. Our app lets you grow your portfolio easily, so you can focus on what you love most.

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UP is an investment platform operated by CGS International Securities Malaysia Sdn. Bhd. (formerly known as CGS-CIMB Securities Sdn Bhd). Simple and intuitive, UP aims to break down the investing experience into bite-sized portions for new and seasoned investors alike. Access equities trading on the Bursa Malaysia with more markets and features to come.

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UP is an investment platform operated by CGS International Securities Malaysia Sdn. Bhd. (formerly known as CGS-CIMB Securities Sdn Bhd), a Participating Organisation of Bursa Malaysia Securities Sdn Bhd.

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The approval time is subject to the completeness and accuracy of the provided documents and information. After signing up on the app, your account will be validated and approved in approximately 1 working day, provided that all required documentation is submitted without any issues.
You will receive an email from hello-investup.my@cgsi.com once your account is opened.

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Each person is entitled to one UP trading account.

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You'll need to make a deposit into your UP account before you start trading, so go ahead and make your first deposit when you're ready.

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You can drop us a request via the inquiry form in your UP account, and we will attend to your query within 5 working days.
Follow the below steps to submit your inquiry:
1. Tap on "Account"
2. Tap "Contact Us"
3. Select a Topic: "Account Related"
4. Type in your inquiry under "Message"
5. Upload an Attachment (Optional)
6. Tap on "Send Message" to submit.

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UP is an investment platform operated by CGS International Securities Malaysia Sdn. Bhd., holder of a capital market services licence by the Securities Commission Malaysia (SC), Capital Markets Services Licence No.: eCMSL/A0012/2007.
Under the Capital Markets and Services (Amendment) Act 2012, Capital Market Compensation Fund Corporation (CMC) was established. CMC follows international benchmarks on investor compensation and to ensure that there is a consolidation of the various existing compensation schemes for investors' ease of reference. The establishment of the CMC also complements the work of the Securities Industry Dispute Resolution Center (SIDREC), an alternative dispute resolution (ADR) body approved by the Securities Commission Malaysia, where the CMC Fund may be utilised subject to the Rules of the CMC and the terms of reference of SIDREC.
The establishment of the CMC ensures transparency in the investor compensation regime and greater oversight by the Securities Commission Malaysia, as the capital market regulator.
If a relevant holder of a Capital Market Services Licence (CMSL) is insolvent, as an individual investor, you can make a claim to the CMC and may be compensated up to a maximum amount of RM100,000.

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Multi-Factor Authentication (MFA) is an extra layer of security that requires you to provide two or more verification factors to gain access to your UP account.
To protect your account, you'll be required to go through a multi-factor authentication (MFA) process when logging into your UP account.

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We require up to 2 working days to complete the necessary account preparations before you can trade on the BURSA market. We appreciate your patience during this process.

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Certainly! You have the option to explore the functionalities of our app without any obligations by creating a demo account. Just download the app and select the "Demo Account" option to begin your trial experience with us.
However, do note that the demo account has limited features, so we encourage you to unlock the full experience by opening an account with us.

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Account statements can be downloaded from your UP account. To request an account statement, follow these steps:
1. Tap on "Account"
2. Tap on "Reports/Statements"
3. Select Account Statement under "Report Type"
4. Tap "Run Report"

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We are committed to Environmental, Social, and Governance (ESG) principles as part of our dedication to sustainability and responsible business practices. To align with these values, we have opted not to provide paper statements.

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Our recommended approach for providing assistance is through the Contact Us form within your UP trading app. Nevertheless, you can also contact us via email at investup.my@cgsi.com .

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If you are not receiving emails from us, please check your spam folder. If you find our emails there, mark them as "Not Spam" and ensure you whitelist our three email addresses:
investup.my@cgsi.com,
hello-investup.my@cgsi.com, and
noreply-investup.my@cgsi.com.
The emails listed are for reference and may not be exhaustive. Whitelisting helps prevent future emails from being marked as spam, ensuring you receive important communications from us in your inbox.

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No, the OTP can only be received on the phone number registered with your account.

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Yes, you can open an account if you are unemployed or university student, as long as you are 18 years old or above.
Additionally, individuals with a past delinquency record, a history of non-financial crimes, or those who are discharged bankrupt may also be eligible, provided all other approval requirements are satisfied.

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If you encounter a technical issue, try logging out and back in, restarting the app and checking your internet connection.
If the problem persists, contact customer support through "Contact Us" section within the app or email at investup.my@cgsi.com

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We have a variety of methods for you to fund your account.
1. DuitNow
2. FPX
We are unable to accept fund deposits via e-wallets such as TnG, GrabPay, and any other 3rd party applications, as deposits must be made from a bank account in your name.

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We currently only support Malaysian Ringgit (RM).

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Yes, there is a minimum deposit of RM50 required in your UP account in order to begin trading with us.

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We do not accept fund transfers from third-party fund sources, such as remittance service providers.

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If we cannot verify your transaction, we will have to decline the fund deposit. Please be aware that we do not accept funding from third parties or third-party applications.
It may take up to 7 days for the rejected funds to be returned to your original bank account. Do note that any bank charges incurred will be borne by you.

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It is easy to make a withdrawal. You just have to add your bank account to your UP app by submitting the necessary information so that we can credit your funds to the right place.
The amount received may be less than the amount originally remitted, as the remitting bank or agent bank may impose remittance charges. Your receiving bank may also impose charges.

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Certainly, you are able to add your bank account to your UP account. However, please note that due to regulatory requirements, we can only accept funding from a bank account in your name.
To add your bank account to your UP account, follow these steps:
1. Tap on "Money"
2. Tap "Bank Account Management"
3. Tap "Add New Bank Account"
4. Choose Currency
5. Fill in the details accordingly and upload a copy of your bank statement.
Note:
- You can only add one bank account for each currency.
- The copy of your bank statement needs to be issued within the last 3 months. Kindly ensure the bank statement contains the Account Holder's Name, Bank Account Number, Bank Logo/Bank Name, and Date of Issurance.

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Currently, we are unable to facilitate the transfer of stocks.

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Currently, we are unable to facilitate the transfer of stocks.

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Withdrawals are only available from Monday to Friday (excluding national public holidays) between 12AM and 4PM. If you try to withdraw outside of these hours, the function will locked, and you will not be able to proceed with the withdrawal.

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No, withdrawals to third-party bank accounts are not allowed. Funds must be transferred to a bank account registered under your name with a bank recognized by local authorities, not a licensed payment company.

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If you have not received the rejected funds, please contact your bank or service provider to check the status. We are able to provide the relevant information about the rejection, but the processing and return of the funds are facilitated by the banks involved.

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The fee schedule is located here.

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No, we do not charge any maintenance fees.

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No, we do not charge any inactivity fees so that you have the flexibility to trade at your own pace.

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W-8BEN form is required by the United States' Internal Revenue Service (IRS) to document if the account holder who is the beneficial owner of an amount subject to US withholding is not a US person. Generally, if you intend to trade in the US market or with entities organised in the US or under the laws of the US, this form has to be completed.
CGS MY does not and cannot provide tax advice or prepare tax documents for you. If you have any questions on how to determine your tax residence status or complete the tax forms, please consult a professional tax adviser. For more information, you may refer to the US IRS website: here.

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You'll be required to file this form before performing any trade that will result in an amount subject to US withholding. (We will be rolling out US market soon!)

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No, UP does not offer a margin facility. UP is a cash-upfront account where all stocks are paid in full.
Your purchasing power will be based on the amount of cash available.

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We currently have 3 types of orders:
1. Order by Limit Price (Limit Order)
2. Order by Quantity (Market Order)
3. Order by Amount (Market Order)

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A market order is an order to buy or sell a stock at the market's current best available price. A market order typically ensures an execution, but it doesn't guarantee a specified price. For illiquid stocks, a market order can be filled at a much higher or lower price; therefore, do assess the risks carefully before placing an order. However, the order by Amount is only applicable to Buy order.

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A limit order is an order that allows you to buy or sell a stock at a specific price or better. It ensures that if the order is filled, it will not be filled at a price less favourable than your limit price.

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Yes, you can if your order has not been matched or it is still pending Exchange’s acknowledgement. Slide left on the order under Active Orders screen, then you may cancel or revise the unfilled order accordingly by clicking the Cancel/Edit button.

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Yes, you can if your order has not been matched or it is still pending the Exchange’s acknowledgement.
Slide left on the order under Active Orders screen, then you may cancel or revise the unfilled order accordingly by clicking the Cancel/Edit button.

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The "Bid" is the highest price a buyer is willing to pay for a security, while the "Ask" is the lowest price a seller is willing to accept.

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Full-day Trading (Standard Time, SGT)
Opening Routine Pre-Open:
8:30am - 8.58am/8:59am*
Non-Cancel: 8:58am/8:59am* - 9:00am
Trading
Open: 9:00am - 12:00pm
Mid-Day Break
Pre-Open: 12:00pm - 12:58pm/12:59pm*
Non-Cancel: 12:58pm/12:59pm* - 1:00pm*
Trading
Open: 1:00pm - 5:00pm
Closing Routine
Pre-Close: 5:00pm - 5:04pm/5:05pm*
Non-Cancel: 5:04pm/5:05pm* - 5:06pm
Trade at Close: 5:06pm - 5:16pm
Close: 5:16pm
Half-day Trading (Standard Time, SGT)
Opening Routine
Pre-Open: 8:30am - 8.58am/8:59am*
Non-Cancel: 8:58am/8:59am* - 9:00am
Trading
Open: 9:00am - 12:00pm
Closing Routine
Pre-Close: 12:00pm - 12:04pm/12:05pm*
Non-Cancel: 12:04pm/12:05pm* - 12:06pm
Trade at Close: 12:06pm - 12:16pm
Close: 12:16pm
Please refer to the SGX website for more information

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The Singapore stock market adheres to a T+2 settlement arrangement. Clearing and settlement will be completed on the next business day after the trade is transacted. Business Day means any day on which CGS SG is open for business in Singapore and the respective exchanges and counterparties are available to carry out the settlement.

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The standard board lot size is 100 units. However, this may vary for certain products, such as selected exchange-traded funds (ETFs). In such cases, you can trade in other board lot sizes.

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A tick size is a minimum bid size. It represents the smallest price variation possible for a security.
Please refer to the SGX website for more information.

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Regular Market:
9:30PM to 4:00AM (Daylight Saving Time, SGT)
10:30PM to 5:00AM (Standard Time, SGT)

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The US stock market adheres to a T+1 settlement arrangement. Clearing and settlement will be completed on the next business day after the trade is transacted.
Business Day means any day on which CGS SG is open for business in Singapore and the respective exchanges and counterparties are available to carry out the settlement.

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US stocks do not adopt the concept of a board lot therefore, there is no trading unit limit. The minimum trading unit is 1 share.

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No, we do not offer pre-and/or after market sessions at the moment.

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No, there are no restrictions on frequency or capital limits for day trading.

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1st Session (Standard Time, MYT)
Pre-Opening: 8:30am
Opening and Continuous Trading: 9:00am
Closing: 12:30pm
Lunch
2nd Session (Standard Time, MYT)
Pre-Opening: 2:00pm
Opening and Continuous Trading: 2:30pm
Pre-Closing: 4:45pm
Closing: 4:50pm
Trading at Last: 4:50pm - 5:00pm
Please refer to the BURSA Malaysia website for more information.

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The BURSA Malaysia stock market adheres to a T+2 settlement arrangement. Clearing and settlement will be completed on the second business day after the trade is transacted.
Business Day means any day on which CGS MY is open for business in Malaysia and the respective exchanges and counterparties are available to carry out the settlement.

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The standard board lot size is 100 units. However, this may vary for certain products, such as selected exchange-traded funds (ETFs). In such cases, you can trade in other board lot sizes.

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The tick size is the minimum price variation between the buy and sell price for the market.
Please refer to the BURSA Malaysia website for more information.

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A fractional share is the purchasing of less than a whole share of a company. This allows you to diversify your portfolio with a smaller budget than what is required to purchase whole shares and obtain exposure to high-growth companies without committing to a whole share.

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To access fractional shares trading, simply use the search icon at the top right of the app. If the share allows fractional trading, you will see an "F" icon. Then, proceed with your trade order as usual, inputting a quantity/amount lower than the standard board lot.

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All corporate actions arising from the holdings in your UP account will be handled according to the actions stated here, regardless of the quantity of your holdings.

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Currently, only top 30 BURSA stocks. If the stock allows fractional trading, you will see an "F" icon next to the stock name.

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When trading with fractional shares, orders have a minimum quantity of 0.01 or a minimum order amount of RM10 when opening a position.

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To check if a stock supports fractional trading:
Under the stock page, there will be an "F" icon next to the stock name to indicate that is is available for fractional trading.

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The fee schedule is located here: https://cgsi.com.my/up/pricing/.

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When trading full shares, you need purchase whole units of a stock. With fractional shares trading, you can buy less than a whole share, allowing you to invest smaller of money and still own a portion of stocks.

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SaveUP is a form of regular savings plan (RSP) that allows you to invest a fixed amount of funds regularly in the same choice of investments (commonly ETFs, single stocks, etc.).

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SaveUP is simple! You just need to indicate the amount you want to invest at regular intervals (e.g. daily, weekly, monthly), and UP will automatically allocate these funds to the investments you've selected.
You can also create a goal with multiple SaveUP into different stocks.

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SaveUP aims to help you accumulate your investments steadily and progressively by facilitating a dollar-cost averaging (DCA) strategy.

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Dollar-cost averaging (DCA) is an investment strategy that invests a fixed amount of money at regular intervals, regardless of the asset's price.
This approach prioritises stability by spreading your investment over time to counter market volatility. It has the benefit of lowering the average cost per share over the long term, potentially minimising the impact of short-term market fluctuations on your overall investments.

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You may access SaveUP on your UP app with the following steps:
1. Tap on "Account"
2. Tap "SaveUP"

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SaveUP currently only supports BURSA Malaysia.

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As SaveUP is a regular savings plan, the fees associated with the service will correspond to the fee schedule of the market you're subscribed to. For further fee details, please visit here.

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We currently do not offer the option to temporarily pause SaveUP. If you wish to suspend SaveUP, you will have to cancel your current subscription.

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We encourage you to make any adjustments well in advance of the scheduled execution time to avoid disruptions to your SaveUP.
Subscriptions can only be edited more than 30 minutes before the scheduled execution time. This ensures the stability and consistency of your investment plan.

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The execution of your SaveUP is meant to take place within 15 minutes after the market opens. The specific day and frequency of execution are determined by you via the UP app.
While we strive to execute your SaveUP within 15 minutes after the market opens, the exact time of execution will be at our discretion.

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Yes, you will receive a push notification 3 days before the execution. Please ensure that you have sufficient funds in the respective currency account for the SaveUP to proceed. Upon execution, you will be notified through a push notification.

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You can do so by visiting "My Investment" on the "SaveUP" tab.

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The selected execution date that falls on a non-trading day will be executed on the next available trading day.

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The system will skip the current investment cycle under the following circumstances:
1. If the stock is not tradable at the point of execution
2. When a circuit breaker is triggered while placing an order
3. If there are trading restrictions implemented on your account
4. You have insufficient funds in the respective currency account to meet the order requirements. This includes the fees associated with the order.

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If there are corporate actions such as a Stock Split that lead to a reduction in stock price, your SaveUP will continue as usual, allowing you to purchase larger quantities with the same investment amount. However, if there are corporate actions like a Reverse Stock Split that result in an increase in stock price, the SaveUP will proceed, but with the purchase of lower quantities. If the increased stock price exceeds the SaveUP investment amount, the SaveUP order will fail.

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If you do not have sufficient funds in the respective currency account at the time of execution, your SaveUP will not be completed. However, the next investment will continue to be executed as scheduled, subject to the availability of the necessary funds. It is essential to ensure that your account has sufficient funds in the respective currency account to cover both the order requirements and the associated fees for a successful execution.

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You can start your investment journey as little as RM10.

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All corporate actions arising from the holdings in your UP account will be handled according to the actions stated here, regardless of the quantity of your holdings.

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Dividend payments are subject to the company's announcement. To find out the ex-dividend date and the payout date, refer to the relevant corporation action document.

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How do I receive dividends? Dividends are distributed exclusively in the form of cash payments. In the case of stock dividends, they will be converted to cash and directly credited to your account on or after the payout date. This ensures a streamlined and convenient process for receiving dividends.
Any currency conversion required will be carried out using rates as determined by us. The cash to be paid will be less of the costs incurred for such conversion.

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You will need to submit the sell request and the stock name via "Contact Us" form in the mobile app.

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You will receive a notification once the sale of your odd lots is successful.

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i. “Domestic Ringgit Borrowing/financing” means:
(a) any Borrowing/financing in Ringgit obtained by a Resident from another Resident; or
(b) any obligation considered or deemed as Domestic Ringgit Borrowing/financing under any of the FE Notices.
Note: For purposes of determining the Domestic Ringgit Borrowing/financing status of a Resident Entity—
(a) the Resident Entity is deemed to have a Domestic Ringgit Borrowing/financing when another Resident Entity with Parent-Subsidiary Relationship has a Domestic Ringgit Borrowing/financing; and
(b) the following shall not be considered as Domestic Ringgit Borrowing/financing—
(i) a Borrowing/financing obtained from another Resident Entity with Parent-Subsidiary Relationship;
(ii) a Borrowing/financing obtained from its Direct Shareholder; or
(iii) any facility including credit facility or financing facility which is used for Sundry Expenses or Employees’ Expenses only.
− “Sundry Expenses” refers to small and infrequent expenses for office supplies (e.g. stationaries), ancillary services (e.g. software and online subscription) and other minor expenses to facilitate daily business operation.
− “Employees' Expenses” refers to business-related expenses which may include, but not limited to, travel (e.g. lodging and transportation), entertainment, health, insurance, takaful and other employees' expenses, excluding investment.
− “Borrowing/financing” refers to the definition of “Borrowing/finanicng” below.
"Borrowing/financing" means
(a) any utilised or unutilised credit facility or financing facility;
(b) any utilised or unutilised trade financing facility, including but not limited to, trade guarantee or guarantee for payment of goods;
(c) redeemable preference share or Islamic redeemable preference share; or
(d) Corporate Bond or Sukuk.
Notwithstanding the above, the following are excluded from the definition of Borrowing/financing—
(i) a trade credit term extended by a supplier for any goods or services;
(ii) a credit limit that a Licensed Onshore Bank (“LOB”) apportions for its client to undertake a Forward Basis transaction, excluding a transaction that involves—
(A) exchanging or swapping of Ringgit or Foreign Currency debt for another Foreign Currency debt; or
(B) exchanging of Foreign Currency debt for a Ringgit debt;
(iii) a Financial Guarantee or Non-Financial Guarantee;
(iv) an operational leasing facility;
(v) a factoring facility without recourse;
(vi) a credit card or charge card facility obtained by an Individual from a Resident and used for payment for retail goods or services only; or
(vii) a credit facility or financing facility obtained by a Resident Individual from a Resident to purchase one (1) residential property and one (1) vehicle.
Note: For clarity purposes, the transactions in paragraphs (ii)(A) and (ii)(B) shall be considered as Borrowing/financing."
ii "Foreign Currency Asset Offshore" means –
(a) a financial asset in Malaysia swapped for a financial asset in a Labuan Entity or outside Malaysia;
(b) Foreign Currency Borrowing/financing given to a Non-Resident;
(c) working capital arising from the set up of any business arrangement outside Malaysia (including a joint venture project where no Entity is created or established);
(d) deposit in a Foreign Currency Account maintained with a Labuan Entity or outside Malaysia excluding reasonable amount of deposit for education, employment or migration outside Malaysia; or
(e) Foreign Currency-denominated—
(i) asset (tangible or intangible) offered by a Non-Resident or any person whose residency cannot be determined;
(ii) asset (tangible or intangible) in or maintained with a Labuan Entity, or outside Malaysia;
(iii) Financial Instrument or Islamic Financial Instrument (excluding Exchange Rate Derivatives) without Firm Commitment offered on a Specified Exchange under the CMSA outside Malaysia undertaken by a Resident through a Resident futures broker; or
(iv) Financial Instrument or Islamic Financial Instrument (excluding Exchange Rate Derivatives) without Firm Commitment issued or offered by a Non-Resident.
iii. “Direct Investment Abroad” means –
(a) an investment in Foreign Currency Asset Offshore by a Resident resulting in at least 10% equity ownership or control of a Non-Resident Entity outside Malaysia or a Labuan Entity;
(b) an inter-company lending by a Resident Entity to a Non- Resident Entity within the Resident Entity’s Group where the Non-Resident Entity is outside Malaysia or a Labuan Entity; or
(c) a capital expenditure by a Resident investor in an unincorporated Entity outside Malaysia or a project outside Malaysia by an agreement with no establishment created, where the Resident investor—
(i) contributes capital of at least 10% of the cost of the project;
(ii) is entitled to at least 10% of profits from the unincorporated Entity or project; or
(iii) has management control of the unincorporated Entity or project.
iv. “Foreign currency asset onshore” means
(a) Foreign Currency-denominated securities or Islamic securities offered in Malaysia by a Resident as approved in writing by the Bank;
(b) Foreign Currency-denominated Financial Instrument or Islamic Financial Instrument offered in Malaysia by a Resident as approved in writing by the Bank excluding a derivative or Islamic derivative transaction entered with Firm Commitment;
(c) Deposit in Investment FCA with a LOB or an approved Financial Institution as specified in Notice 3; or
(d) Any instrument offered by a LOB with Foreign Currency delivery at maturity2.
2 Such as dual-currency investment.
v. “Resident” means –
(a) a citizen of Malaysia, excluding a citizen who has obtained permanent resident status in a country or a territory outside Malaysia and is residing outside Malaysia;
(b) a non-citizen of Malaysia who has obtained permanent resident status in Malaysia and is ordinarily residing in Malaysia;
(c) a body corporate incorporated or established, or registered with or approved by any authority, in Malaysia;
(d) an unincorporated body registered with or approved by any authority in Malaysia; or
(e) The Government or any state Government.
vi. "Foreign Currency Asset" means Foreign Currency Asset Offshore and Foreign Currency Asset Onshore.